Return & Refund Policy

Thank you for shopping with Unclesan Shoes! We are committed to providing quality footwear and a pleasant shopping experience.

Please review our return and refund policy before making a purchase.

1. Return Period & Eligibility

We accept return requests within 14 days of delivery, including returns for a change of mind.

To be eligible for a return, items must meet the following conditions:

• Shoes must not have been worn outdoors, washed, or show noticeable signs of wear, damage, or stains.

• Trying on shoes indoors on a clean surface is permitted.

• Please keep the shoes, accessories, and original shoebox and packaging in their original condition whenever possible.

• Proof of purchase or a valid order number is required.

Please contact us by email within 14 days of receiving your order to request a return. Once your request is approved, we will provide the return address and shipping instructions.

Please ship your return within 14 days of receiving our return instructions.

2. Return Shipping Costs

Returns for Personal Reasons

If you wish to return an item due to incorrect size selection, personal preference, choosing the wrong color, or other reasons unrelated to product defects, you are generally responsible for the international return shipping costs.

Original shipping fees are generally non-refundable, except where otherwise required by applicable law.

Returns Due to Seller Error

If your item arrives defective, damaged, incorrect in size or color, or if an item is missing from your order, we will cover reasonable return shipping costs and provide an appropriate solution, such as a replacement, exchange, or refund.

Please contact us before returning any items so we can arrange the most suitable solution and avoid unnecessary international shipping expenses.

3. Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, missing, or incorrect item, please contact us as soon as possible, preferably within 30 days of delivery.

To help us resolve your issue quickly, please provide your order number, clear photos of the affected items, and photos of the outer packaging when applicable.

Once the issue has been verified, we will offer an appropriate solution, which may include a replacement, exchange, refund, or another suitable remedy. We will cover reasonable costs arising from errors or defects for which we are responsible.

This 30-day service period does not limit any statutory consumer rights under applicable law.

4. Exchanges & Size Changes

If you need a different size, we recommend requesting a return and refund first, then placing a new order for the correct size.

If you prefer a direct exchange, please contact us in advance to confirm availability and shipping arrangements.

• For exchanges requested due to personal preference or incorrect size selection, customers are generally responsible for both return shipping and the shipping costs of the replacement item.

• If an exchange is necessary because we sent the wrong size or the item is defective, we will cover reasonable shipping costs.

• When international return shipping is particularly expensive, we may offer store credit, a discount coupon, or another mutually agreed solution.

Any alternative arrangement is voluntary and does not affect your statutory rights.

5. Sale & Clearance Items

Items purchased during regular promotions are eligible for returns under our standard return policy.

For clearance items explicitly marked "Final Sale" before purchase, we do not offer additional voluntary returns or exchanges for a change of mind.

This restriction does not affect any statutory rights, including applicable cancellation or withdrawal rights and remedies for defective or incorrectly supplied goods.

6. Order Cancellations & Refund Processing

Before Shipment

You may contact us to request an order cancellation before your items have been shipped.

We will review your request based on the order's processing status and applicable law.

If your cancellation is approved, any eligible refund will be issued to your original payment method.

After Shipment

Once your order has been shipped, please refer to our return policy for assistance.

Refund Processing

After receiving and inspecting your returned items, we will notify you by email of the outcome of your refund request.

For approved refunds, we generally process the refund to your original payment method within 7–10 business days, unless a shorter or otherwise specific timeframe is required by applicable law.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since you received confirmation that your refund was issued and you have not received it, please contact us for assistance.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us at:

unclesan.work@gmail.com

Please include the following information:

• Your order number

• The reason for your return or exchange

• Photos of the item, if the request involves damage, defects, or an incorrect product

Please do not send items back to the original shipping address without prior authorization.

Once your return request has been reviewed, we will provide the correct return address and shipping instructions.

8. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights provided under applicable law, including rights relating to returns, refunds, defective goods, and statutory warranties.

If any provision of this policy conflicts with mandatory consumer protection laws, the applicable legal requirements will prevail.

9. European Union – 14-Day Right of Withdrawal

For orders covered by the European Union's statutory right of withdrawal, consumers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

Consumers must return the goods within 14 days of notifying us of their decision to withdraw.

Items may be tried on or examined to the extent reasonably necessary to establish their nature, characteristics, and functioning. Consumers may be responsible for any diminished value resulting from handling beyond what is necessary for such examination.

For valid withdrawal requests, we will refund the purchase price and any qualifying standard outbound delivery charges as required by applicable law.

Refunds will generally be processed within 14 days of receiving the withdrawal notice. Where permitted by law, we may withhold reimbursement until we have received the returned goods or the consumer has provided evidence of having sent them back, whichever occurs first.

Consumers are generally responsible for the direct cost of returning the goods, provided that this responsibility has been properly disclosed before purchase.

This section applies to consumers entitled to the EU statutory right of withdrawal and does not affect any other applicable consumer rights.